SKIP TO:   SHIPPING   |   PAYMENTS   |   PRICE MATCH   |   PEACEKEEPER

 

MOST COMMONLY ASKED

I’m not a store or a distributor, can I still order from you? Absolutely. Click here to see How to Order.

Can you send me a picture of the fish your sending me? If you are interested in purchasing a fish with a specific design you can check out our WYSIWYG page. At this time we are not sending pictures of non-WYSIWYG fish as we have so many fish, and not enough staff to take photos of everyone.

Do you have a real store? Yes and no – we have a real place where you can buy clownfish just like a store, but we are warehouse-type facility. Please come and check us out if you are in the Madison, Wisconsin area!

 

SHIPPING

I live outside of America, can you ship to me? More than likely – please visit our page on International Orders for more information.

Do you ship to Australia? Sorry upside-down friends, we cannot ship livestock to Australia.

How do you ship your clownfish? We ship livestock overnight through UPS and Southwest Airlines. We will work with other carriers on an as needed bases.

One of my clownfish I ordered was dead when I got it, can I get a refund? We are happy to provide credit for DOA shipments. Please email us a picture of the dead fish while it is still in the original unopened packaging within 2 hours of receiving it.

Click here for more information on our shipping, policies, and the live arrival guarantee.

 

PAYMENTS

Can I pay through PayPal? Most definitely.

Can I mail you a check for my order? You have money you want to mail us? That sounds like an acceptable form of payment to us.

Can I pay you with [some form of monetary exchange]? Have money, will sell. Give us a call and we will work it out if you’re not sure or have questions.

Click here for more information on acceptable forms of payments and policies.

 

PRICE MATCHING

I saw a clownfish on another website that has a lower price, can I get that same price from you? Absolutely! We will price match fish of the same breed of similar quality and patterning.

Can I buy from you directly and get the same deal that I saw on eBay or AquaBid? We match all prices, including ourselves. If the sale pertains to a specific breed, quality, and quantity then we will honor the deal if you order direct from us as well.

I saw [clownfish variety] on sale somewhere else, will you price match that? We will match our competitor’s prices, but their sales and promotions are applicable to their inventory only.

I think [website or store] sells fish for [this] amount. While we are happy to price match, please have a picture or a copy of the pricing for us to verify.

 

PEACEKEEPERS

Do you have any PeaceKeepers for sale? We sure do.

How much are they? The current market has seen some go for $8,900, and some for over $13,000.

Why are they so expensive?! As a very rare pattern/breed of clownfish, their pattern is currently a premium design in the clownfish market, thanks to good ole supply and demand.

 

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