We ship via UPS and Southwest Airlines for domestic orders. We also work with other carriers on an as needed basis.
$55 Flat Rate UPS Next Day Air | $10 per box, $1 per heat pack | Health Certificate Fees (when needed)
We are not responsible for shipping delays because of shipping company errors, such as bad weather or lost packages; nor are we responsible for any damage caused by the carrier, delays, and/or damages as a result of customs. If a package arrives damaged, please keep the damaged package for evidence and we will try our best to make things right.
LIVE ARRIVAL GUARANTEE
We will ensure credit is given for any DOA livestock we have received from us. Please email us a picture of the dead fish while it is still in the original unopened packaging within 2 hours of receiving the package. We may ask you to send this unopened DOA package back to us. We will offer a similarly sized fish of the same lineage as a replacement. In order for us to give credit, the package must have been signed for at the first delivery attempt. Please include as much detail as you are able about the DOA, so we can improve our shipping process to prevent a recurrence in the future. We do not give any refunds on DOA shipping.
ACCEPTABLE FORMS OF PAYMENT:
- All major credit cards. VISA, MasterCard, American Express, Discover, JCB, and UnionPay.
- Bank and Wire Transfers.
- PayPal and PayPal Credit.
- Cash or Checks.
WE DO NOT ACCEPT AS PAYMENT:
- High fives. (Though we will accept them in general).
- Dish washing.
- Kombucha. (Don’t tell Kris).