We guarantee that you will be happy with your order! We value feedback and if there was anything we could have done better we want to know. We will listen to you with an open mind and we will correct any problems that arise. We are always trying to improve and appreciate communication about how we can improve. Our motto is that every single fish we sell must end up an someone’s aquarium. Are you a retail store and you were not able to sell a few fish? Are you a retail customer and the transaction wasn’t super smooth? We want to hear from you! We freely give credit and refunds on a case by case basis. All we ask is that you explain the situation to us. Not so we can find a reason why not to credit you. But so that we can understand what happened and fix it. Ultimately, we are very confident you will love our fish so we put our money where our mouth is!
We are committed to providing you the nicest and healthiest fish on the planet at competitive prices. We want to ensure that you can always rely on Alpha Aquaculture for the best prices. We regularly review market supply and demand trends and prices offered by other companies. We incorporate all of this info into our pricing to ensure our fish are a good value. Occasionally we do decide to price our fish a bit higher or lower than other companies for a variety of reasons. We might have a larger supply of a particular fish so we lower our prices. Or we might be selling a lineage of a certain variety that we feel is nicer than what is offered by other companies. We want you to always consider buying from Alpha first so regardless of our listed prices we promise to offer you the best price. If you can find a better price just send us the listed price and we will match it. The fish must be the same breed, grade and size in order to qualify for price matching. We will price match WYSIWYG fish only if the price matching is for a fish of similar form and pattern. We want you to get the best deal possible so don’t hesitate to price match!
We guarantee that your order will arrive alive. We have been shipping marine livestock for a long time and we have strict shipping procedures to ensure your fish get to you without a problem. Even though we have a proven record of success in shipping we do not believe we are perfect. We never want to stop trying to improve the way we ship our fish. If there was anything that we could have done better we want to know. If any fish did not survive their journey we need to know. We all owe it to the fish to communicate about how we are shipping them. We believe that successful shipping of our fish is also our financial responsibility to you. If any fish do not survive their journey we will cover 100% of any and all losses. Furthermore we promise to improve our system to ensure the reason for your loss is addressed in all our future shipments.